Fix success: Microsoft Setup Bootstrapper has stopped working

Description: Fix success: Microsoft Setup Bootstrapper has stopped working. A problem caused the program to stop working correctly. Windows will close this program and notify you if a solution is available.

Fix success: Microsoft Setup Bootstrapper has stopped working. A problem caused the program to stop working correctly. Windows will close this program and notify you if a solution is available.

So as you can see in the error message shown above, Windows closes the program but it never notifies anything after that to solve this problem and you’ve have to manually fix it using following steps:

Before you commence, ensure the following pre-requisites being followed:
Please use the DVD directly to install the office application. In case of ISO setup file, ensure to copy the ISO first onto the local system drive & than extract the file on the respective local system drive (C:/ or D:/ generally). It’s observed that 90% of the issues gets resolved at this stage itself.
Note: Do not extract the file on external storage drive & run the setup file from it.
Before installation, temporarily disable the real-time scanning feature of your antivirus program or firewall application. You should also disable the Windows Firewall to let the Office installation file run properly. After disabling, re-run the Office 2013 installation file. This time there will be no bootstrapper error message.
Ensure the following services are running in services console (Start > Run > Services.msc)
Print Spooler
Task Scheduler & respective dependencies
Create a System Restore point before trying the below mentioned solution.
Ensure internet connection to the system as you might need to download few Microsoft utility at various stages.
Take backup of contacts, outlook etc as older version of office suite would need uninstallation & to avoid any data loss.

Step 1:

Use the Microsoft Fixit tool to remove the older version of Office installed on the computer from the following article.

http://support.microsoft.com/kb/971179

Note: In case you are using a 64-bit operating system, save the fixit tool on the system and then run it from the saved location.

Ensure you have the disc/download link and the product key to re-install Office.



Step 2:

Run the automated troubleshooter from the following article to remove all traces of the new Office installed on the system.

http://support.microsoft.com/kb/2739501

Once the uninstallation is complete reboot the system

Note: If you are using a 64-bit operating system, save the fixit tool on the system and then run it from the saved location.

Step 3:

Press Windows Key + R combination, type put regedit in Run dialog box and hit Enter to open the Registry Editor.

In the left pane, navigate here:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags

At this registry location, as shown in above image, right click over AppCompatFlags key and select Export. Save this key as registration file at a convenient location on your system for backup purpose. Now right click the same key, i.e. AppCompatFlags and select Delete.

You can now close the Registry Editor and reboot the machine. After restarting the system, you can re-try to install Office 2013. Do not worry in case you aren’t able to delete the AppCompatFlags folder. Move with the following step instead.

Step 4:

Boot the system in clean boot and then try to install the Office 2013 program and check:

Clean boot is performed to disable all startup programs and 3rd party services on the machine and check if they are conflicting with the Office installation.

Restart the computer in Windows Clean Boot and then try to install Microsoft Office 2013 program. Refer the following article on ‘How to restart the computer in Clean Boot’:

http://support.microsoft.com/kb/929135

Note: Ensure to restart the system back to Normal mode after installing the Office 2013 program in clean boot.

Article is applicable for Office 2007, 2010 & 2013 running on Windows 7, 8, 8.1 & or 10 under the scenario of new office suite installation or upgradation.