Facebook error:the request to add a feature to your page has been rejected

Description: Facebook error:the request to add a feature to your page has been rejected. When click have a notification . notification and found the Services tab missing and no way to turn it back on. The notification brings up the Commerce Product Merchant Agreement but there's nothing on the page even remotely in violation with the agreement.

Facebook error:the request to add a feature to your page has been rejected. When click have a notification . notification and found the Services tab missing and no way to turn it back on. The notification brings up the Commerce Product Merchant Agreement but there's nothing on the page even remotely in violation with the agreement.


Commerce Product Merchant Agreement
Last Updated: April 10, 2017
The following terms (“Program Terms”) apply when you use any service (each, a “Merchant Commerce Feature”) Facebook or Instagram, LLC (“Instagram”) makes available for merchants to display, facilitate the sale of, and/or sell products to users (each, a “User”) of Facebook or of the “Instagram Services” (as defined in the Instagram Terms of Use). For purposes of these Program Terms, references to “us,” “we,” and “our” mean both Facebook and Instagram.
  1. We may display product listings you create (“Product Listings”) on Facebook, including on your Facebook Page, as Facebook ads, or in a feed elsewhere on Facebook, or on the Instagram Services.

  2. Your Product Listings must comply with our Commerce Policies and applicable law.

  3. You are solely responsible for the contents of your Product Listings (including description, price, fees, tax, and any required legal disclosures).

  4. You are responsible for displaying any sales, privacy, or other terms that you want to apply to your interactions with Users.

  5. You grant Facebook or Instagram (as applicable) a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use any data, content, and other information provided by you or accessed by us in connection with the Merchant Commerce Features (collectively, “Product Content”), including photos, videos, and Product Listing content, in connection with the Facebook Services or Instagram Services.

  6. Any tools we provide in connection with Merchant Commerce Features, including tools to allow you to view information about past transactions or to calculate default shipping rate, tax rate, or other data, such tools are provided as a convenience only and you use them at your sole discretion and risk.

  7. We are not responsible for processing, paying for, or fulfilling any sales that result from your Product Listings.

  8. You may only use service providers (each a “Service Provider”) in connection with the Merchant Commerce Features if they act on your behalf and are bound by an agreement to protect Transaction Data at least as much as is required under these Program Terms. A breach of these terms by any of your Service Providers will be deemed a breach by you.

  9. You may use any User’s data, content, or other information you receive from Facebook or Instagram in connection with your use of the Merchant Commerce Features (“Transaction Data”) only in accordance with the following, as applicable: (a) the Facebook Statement of Rights and Responsibilities ("SRR") (including, as applicable, the SRR, Facebook Pages Terms, and Facebook Platform Policies), (b) the Instagram Terms of Use, and (c) any other consent you have received from the User. If the consent you received from a User conflicts with either the SRR or the Instagram Terms of Use, then the SRR or Instagram Terms of Use (as applicable) will control. You may only share Transaction Data with Service Providers or as required to comply with applicable law.

  10. You may only use Transaction Data for marketing purposes if you have obtained prior express User consent during our checkout process.

  11. The following terms apply if you use a Merchant Commerce Feature that allows Users to initiate payments to you:

    1. You must comply with our technical documentation with respect to any such Merchant Commerce Feature.

    2. Your payments will be processed by a third-party payment processor with whom you have a direct relationship, and not by us.

    3. You are solely responsible for determining, collecting, withholding, reporting, and remitting (if applicable) and all taxes, duties, fees and additional charges for sales that result from your Product Listings.

    4. If you have linked your payment processor account to your Facebook or Instagram account:

      1. You authorize us to access, use, and interact with your payment processor account and service on your behalf, including to initiate authorizations, captures, refunds, and cancellations, to take other actions required to complete or monitor activity related to Product Transactions, or to receive data to allow us to determine chargeback rates and refund rates for all of your transactions. We may also initiate refunds or cancellations on your behalf.

      2. We may cancel any transaction we believe violates these Program Terms or the SRR, or if we believe doing so may prevent financial loss. We may also place a delay on a payment for a period of time, limit payment methods for a transaction, limit your ability to make a sale, or deactivate your account.
    5. If you have not linked your payment processor account to your Facebook or Instagram account:

      1. You may receive tokenized payment credentials for each transaction. You may only use those tokenized payment credentials for the transaction for which you received them.

      2. For transactions completed with these tokenized payment credentials, the consumer maintains all rights under applicable law and network rules with respect to chargebacks and other disputes related to those transactions. In the event of a dispute, (A) our token solution provider ("TSP") has the right to initiate a chargeback; and (B) you have the same rights and responsibilities with respect to a chargeback initiated by the TSP as you would with respect to any other chargeback.
  12. The following terms apply to sales made from Shops on your Page where a User paid for the item without leaving Facebook.

    1. You must comply with our Customer Support Policy and the Delivery, Return and Dispute Policy
To the extent you are a Facebook User, the Program is part of the “Facebook Services” under the SRR, and the SRR continues to apply to your use of the Program and any other use of Facebook. In the event of any conflict between these Program Terms and the SRR, these Program Terms shall solely govern with respect to your use of the Program to the extent of the conflict. We may change or update these Program Terms from time to time and your continued use of the Merchant Commerce Features constitutes acceptance of those changes. These Program Terms will terminate in the event of any termination of the SRR, but the following provisions will still apply: the lead-in paragraph, Sections 5, 7-10 and this paragraph.
To the extent you are a User of the Instagram Services, the Program is part of the “Instagram Services” under the Instagram Terms of Use, and the Instagram Terms of Usecontinue to apply to your use of the Program and any other use of the Instagram Services. In the event of any conflict between these Program Terms and the Instagram Terms of Use, these Program Terms shall solely govern with respect to your use of the Program to the extent of the conflict. We may change or update these Program Terms from time to time and your continued use of the Merchant Commerce Features constitutes acceptance of those changes. These Program Terms will terminate in the event of any termination of the Instagram Terms of Use, but the following provisions will still apply: the lead-in paragraph, Sections 5, 7-10 and this paragraph.